Return policy

If you are not completely satisfied with the performance or characteristics of the purchased product, you can return it to the company headquarters within 14 calendar days according to the return rules below.


Special mention: according to art. 7 of OG no. 130/2000 regarding consumer protection when concluding and executing distance contracts, republished, the Consumer has the right to unilaterally denounce the distance contract, within 14 days calendars , without penalties and without invoking any reason.


a - The right of return within 14 calendar days addressed to customers who purchased products online from the website ;


b - The customer has the right to unilaterally terminate the distance contract, within 14 days calendars , without penalties and without invoking any reason, by written notice to


The only costs that can be borne by the consumer are the direct costs of returning the products.


c - Attention! Canceling the purchase within 14 calendar days can only be applied to products ordered online and delivered by courier.


d - The right to cancel the purchase does not apply to legal entities.


e - The term of 14 days calendars it is calculated from the date on which the products were received by the customer.


f - Returned product:

- it will be in the same condition in which it was delivered;

- accompanied by the original packaging, with all related accessories and consumables, as the case may be, and the original documents that accompanied it (tax invoice, warranty certificate, user manuals, etc.);

- it will not show traces of use, assembly, wear, impact, modification or consumption, both in the case of the products and the accessories and/or consumables that accompany the returned products;

- products with physical changes, bumps, chips, scratches, shocks, traces of excessive use and/or unauthorized interventions are not accepted for return;

- if several products of the same kind were purchased, only one product will be accepted unsealed, the rest of the quantity is accepted only if the products are sealed.


g - SC Norvic Ama SRL reserves the right to refuse the return of the product if this type of product has already been returned by the same customer;


h - For the purchased products that meet the return conditions, depending on your option, you can choose another product or refund the amount paid for that product. In the case of replacing the product with another of a higher value, you will pay the difference, respectively if the value is lower, you will receive a partial refund up to the value of the replacement product. Reimbursement of the amounts will be made within 30 days at most from the date of termination of the contract by the client.

The responsibility and cost of transport for the returned goods falls under the responsibility of the buyer.

SC Norvic Ama SRL will refund the value of the returned goods by bank transfer in no more than 15 working days from their receipt.


- For information related to the return of products, you can send a request to the e-mail address:


All goods will be inspected for damage before any refund is issued.