Terms and conditions


The contractual terms and conditions will apply to all sales of goods and services carried out by Norvic Ama SRL, through the virtual store www.incalzire-perfecta.ro to buyers, individuals or legal entities. We reserve the right to make changes without prior notice.

Use of this site constitutes acceptance of these terms and conditions.

  1. Definitions:

- Seller – the commercial company Norvic Ama SRL, with registered office in Stefanestii de Jos commune, str. Padurii, no. 1, block A1, floor 2, apartment 201, room 1, Ilfov county, identified with CUI 38171199 and J23/4539/2017. Goal. 0749 233 233 email: norvic.ama@gmail.com

- Buyer - any natural or legal person who issues an order

- Order – electronic document that intervenes as a form of communication between the Seller and the Buyer through which the Seller agrees to deliver the Goods and Services and the Buyer undertakes to receive these Goods and Services and to pay for them.

- Goods and Services - any product or service, including the documents and services mentioned in the Order, to be provided by the Seller to the Buyer.

- Specifications - all the specifications and/or descriptions of the Goods, as specified in the Order.

  1. Information about Goods and Services

The information presented on the seller's website is informative and can be modified by the seller without prior notice. Also, for reasons related to space and the coherence of the information structure, product descriptions may be incomplete, but the seller makes efforts to present the most relevant information, so that the product is used within the parameters for which it was purchased;

  1. Price, Billing, Payment

The Seller will issue to the Buyer an invoice for the Goods and Services that will be delivered, the Buyer's obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force and to pay the price.

Payment methods:

A. Cash refund

The value of the ordered products will be paid in cash upon receipt of the package from the courier.

B. Payment by card

The value of the ordered products will be paid with the online card.

C. By bank transfer

After confirming the order, a proforma invoice will be issued and sent to the buyer by email. The identification data of the Seller will be written on the proforma invoice, including the account and the bank for making the payment. For orders with payment by bank transfer, the delivery term is calculated starting with the date of receipt of the amounts in the Seller's account.

  1. Delivery

The seller will deliver the goods to the buyer in a fast courier system through the following partners: Fan Courier, Nemo Expres, Sameday.

Transport is FREE OF CHARGE for the products: Radiant panels / Tagu electric fireplaces / Prana heat recovery ventilation systems, only for addresses in the Fan Courier delivery area.

For other products, shipping costs 29 Ron.

The delivery time is 1-3 working days from the moment the order is confirmed (For localities where the courier company does not have headquarters, the delivery time can be extended up to 5 working days). The day of the order, Saturdays and Sundays and legal holidays are not calculated.

The seller will ensure the appropriate packaging of the goods and will send the accompanying documents together with the products (invoice, guarantees, certificate of conformity, instructions, etc.)

Unless otherwise agreed by the Seller and the Buyer, the Seller discharges the risks and responsibilities associated with the Goods and Services at the time of their delivery to the courier company or to the Buyer's representative.

If at the time of delivery the package is seriously damaged, you must take pictures and the courier must make a damage report, if you accept it without a damage report, the seller is no longer responsible for risks or damages.

  1. Return of Goods

Norvic Ama SRL complies with the provisions of Emergency Ordinance No. 34/2014 regarding consumer rights in distance contracts, which gives the buyer the right to return all purchased products within 14 days of receiving them, without penalties and without citing any reason. According to the provisions of this ordinance, products can only be returned if they are in the same condition in which they were delivered, including the packaging.

Products with signs of wear, with the packaging opened or unsealed, with physical changes, bumps, scratches, etc., are not accepted for return. The right to return, provided for in article 9 of the Emergency Ordinance no. 34 of 2014, exists to allow the buyer to examine the product as they would in a store, not to offer 14 days of free use.

The responsibility and cost of transport for the returned goods falls under the responsibility of the buyer.

SC Norvic Ama SRL will refund the value of the returned goods by bank transfer in no more than 15 working days from their receipt.


All the goods sold on the website www.incalzire-perfecta.ro benefit from a guarantee according to the legislation in force and the commercial policies of the producers. The products are new in appropriate packaging.

Warranty certificates are issued either directly by the manufacturer or by Norvic Ama SRL. In the case of certificates issued by Norvic Ama SRL, the defective product must be sent to SC Norvic Ama SRL according to the instructions in that certificate. Shipping costs in this case are borne by the Seller.

  1. Major force

None of the parties will be responsible for non-performance of its contractual obligations, if such non-performance is due to a force majeure event. Force majeure is the unforeseeable event, beyond the control of the parties and which cannot be avoided.

  1. disputes

This contract is subject to Romanian law. Disputes of any kind arising from the execution of the contract will be settled by the parties amicably. If this is not possible, the dispute will be submitted for resolution to the competent courts in Bucharest.

  1. Electrical and electronic equipment waste

Waste electrical and electronic equipment (WEEE) can contain dangerous substances that have a negative impact on the environment and human health if they are not collected selectively.

Considering the provisions of GEO 195/2005 - regarding environmental protection, GEO 78/2000 - regarding the waste regime, based on the provisions of art. 10 of HG 448/2005, regarding the waste of electrical and electronic equipment, customers will consider the following:

- customers have the obligation not to dispose of waste electrical and electronic equipment (WEEE) as unsorted municipal waste and to selectively collect this WEEE;

- the collection of this waste (WEEE) will be carried out through selective collection points made available to producers by the local public administration authorities which have the obligation according to art.5 paragraph 1) of HG 448 /2005 to separately collect WEEE from private households and to make available to producers the necessary spaces for the establishment of WEEE collection points;

- customers can hand over WEEE for free at the specified collection points when purchasing a new product from the same category.

The symbol indicating that electrical and electronic equipment are subject to separate collection is a wheelie bin with two X-shaped lines. This icon indicates that WEEE should not be mixed with household waste and that they are subject to selective collection.

  1. Copyright

Elements and the text of the site's content - Web graphic elements, scripts, logos, icons, images, programs, databases - are the property of SC Norvic Ama SRL and are protected by the law for the protection of copyright. The use without the written consent of Norvic Ama SRL of any elements listed above is punishable according to the laws in force.


The seller reserves the right to store information about website visitors, applicants, buyers, respectively: name, address, email, phone, CNP, ordered products, for the duration necessary to fulfill orders, communicate information about promotions, as well as in order to statistics.

According to the requirements of Law no. 677/2001 for the protection of individuals regarding the processing of personal data and the free circulation of these data, amended and supplemented and of Law no. 506/2004 regarding the processing of personal data and the protection of private life in the electronic communications sector, Norvic Ama SRL has the obligation to administer in safe conditions and only for the specified purposes, the personal data communicated by the Buyer. The recorded information is intended for use by the Seller's operators. The purpose of data collection is: issuing the tax invoice, informing the Buyer about the status of the order and sending him the ordered products.

The Buyer's refusal to provide these data determines the impossibility of making the order.

According to Law no. 677/2001, the Buyer benefits from the right to access, to intervene on the data, to request the deletion of the data from the database, the right not to be subject to an individual decision and the right to go to court.

The seller undertakes not to provide any information (names, addresses, orders, etc.) to third parties with the exception of the courier or post office. The personal data of the customers may be transmitted to the legal authorities to verify the commercial transactions or to other legal authorities to carry out any checks justified by law, if this will be requested in accordance with the laws in force.

It is forbidden to provide false or incomplete data when completing an order, in which case the Seller reserves the right to take legal measures against the persons concerned.


*any person has the right to oppose, for legitimate reasons, the processing of data concerning him. This right of opposition can be excluded for certain processing provided by law (e.g.: processing carried out by financial and tax services, police, justice, social security). Therefore, this mention cannot appear if the processing is mandatory;

*any person also has the right to object, free of charge and without any justification, to the processing of their personal data for direct marketing purposes.

The "verbal" mode of information is used, exceptionally, in the situation where it is not possible to provide information in other ways (eg: information through telephone conversations, if they are recorded).


Elements of the site's content - elements of Web graphics, scripts, logos, icons, images, programs, databases - are the property of SCNorvic Ama SRL and are protected by the law for the protection of copyright. The use without the written consent of SC Norvic Ama SRL of any elements listed above is punishable according to the laws in force.


By registering as a member the Buyer:

  • will have a username (e-mail address) and a password.

  • is responsible for keeping the user name and password safe as a member of the www. Incarciere-perfecta .ro, being responsible for any activity carried out under the registered user name;

  • undertakes to immediately notify the Seller of any suspicion of unauthorized activity under the registered user name.

People who access the website www.incalzire-perfecta.ro can make comments, send suggestions, questions or other information, as long as their content is not: illegal, obscene, defamatory, threatening, does not violate intellectual property rights, does not it in no way disturbs the private life of other people, it does not contain viruses. SC Norvic Ama SRL has the right (but not the obligation) to delete any such messages identified on the site.

SC Norvic Ama SRL will not be responsible and will not be liable for any kind of compensation for any kind of damage caused by such communications.


Subscribing and unsubscribing to the newsletter distributed by the website www.incalzire-perfecta.ro is free and voluntary, and implies acceptance of the following terms of use:

- messages sent as a result of subscribing to the newsletter cannot be considered unsolicited

- unsubscribing from the newsletter can be done at any time by sending a message to the address: norvic.ama@gmail.com. or by accessing the "Unsubscribe" box from the communications received;

- the messages sent comply with the provisions of the Electronic Commerce Law regarding commercial communication, as it is stipulated by Romanian and international legislation.

Opting to subscribe to the newsletter implies users' acceptance that their personal data will be stored and processed by SC Norvic Ama SRL. The seller reserves the right to use IP addresses to perform statistics on the number of website visitors.

These Contractual Conditions were concluded in compliance with the legislation in force (Law no. 363/2007: "on combating unfair practices of traders in the relationship with consumers and harmonizing regulations with European legislation on consumer protection; Law no. 449/2003:


Cookies and similar technologies policy

The website www.incalzire-perfecta.ro uses cookies. By browsing this site, you agree to the use of cookies.

The following information is intended to inform the user of more details about the placement, use and administration of the "cookies" used by the site www.incalzire-perfecta.ro .

Please read the following information carefully:

This website uses cookies to provide visitors with a much better browsing experience and services adapted to everyone's needs and interests.

In what we call "web 2.0", "cookies" play an important role in facilitating the access and delivery of the multiple services that the user enjoys on the Internet, such as:

• Customizing certain settings such as: the language in which a site is viewed, the currency in which certain prices or rates are expressed, keeping the options for various products (measurements, other details, etc.) in the shopping cart (and memorizing these options) - generating thus the flexibility of the "shopping basket" (accessing old preferences by accessing the "forward" and "back" button)

• Cookies provide site owners with valuable feedback on how their sites are used by users, so that they can make them even more efficient and accessible for users.

• Allow multimedia or other applications from other sites to be included in a certain site to create a more valuable, useful and pleasant browsing experience;

• Improve the effectiveness of online advertising.

What is a "cookie"?

An "Internet Cookie" (term also known as "browser cookie" or "HTTP cookie" or simply "cookie") is a small file, consisting of letters and numbers, which will be stored on the computer, mobile terminal or other equipment of a user from which the Internet is accessed. The cookie is installed by a request issued by a web server to a browser (eg: Internet Explorer, Chrome) and is completely "passive" (does not contain software programs, viruses or spyware and cannot access the information on the user's hard drive) .

A cookie consists of 2 parts: the name and the content or value of the cookie. Moreover, the duration of existence of a cookie is determined; technically, only the web server that sent the cookie can access it again when a user returns to the website associated with that web server.

Cookies themselves do not require personal information to be used and, in most cases, do not personally identify Internet users.

• Session cookies - these are temporarily stored in the cookie file of the web browser so that it remembers them until the user leaves the respective website or closes the browser window (eg: when logging in/out of an account webmail or on social networks)

• Persistent Cookies – These are stored on the hard drive of a computer or equipment (and generally depends on the preset lifetime for the cookie). Persistent cookies also include those placed by a website other than the one the user is visiting at the time - known as 'third party cookies' - which can be used anonymously to remember the interests of a user, so that the most relevant advertising for users is delivered.

What are the advantages of cookies?

A cookie contains information that connects a web-browser (the user) and a specific web-server (the website). If a browser accesses that web-server again, it can read the information already stored and react accordingly. Cookies provide users with a pleasant browsing experience and support the efforts of many websites to offer comfortable services to users: eg - online privacy preferences, website language options, shopping carts or relevant advertising.

What is the lifetime of a cookie?

Cookies are managed by web servers. The lifetime of a cookie can vary significantly, depending on the purpose for which it is placed. Some cookies are used exclusively for a single session (session cookies) and are no longer retained once the user leaves the website and some cookies are retained and reused each time the user returns to that website ('cookie- permanent ures'). However, cookies can be deleted by a user at any time through the browser settings.

What are cookies placed by third parties?

Certain sections of content on some sites may be provided through third parties/providers (eg: news box, a video or an advertisement). These third parties can also place cookies through the website and they are called "third party cookies" because they are not placed by the owner of the respective website. Third-party providers must also comply with the law in force and the privacy policies of the website owner.

How cookies are used by this site

A visit to this website may place cookies for the purposes of:

• Website performance cookies

• Visitor analysis cookies

• Cookies for geotargetting

• Registration cookies

• Cookies for advertising

• Advertising provider cookies

These cookies may come from third parties.

Performance cookies

This type of cookie remembers the user's preferences on this site, so there is no need to set them every time you visit the site.


• volume settings for the video player

• the video streaming speed with which the browser is compatible

Cookies for visitor analysis

Every time a user visits this site, the analytics software provided by a third party generates a user analysis cookie. This cookie tells us if you have visited this site before. The browser will tell us if you have this cookie, and if not, we will generate one. It allows the monitoring of unique users who visit us and how often they do so. As long as you are not registered on this site, this cookie cannot be used to identify individuals, they are used only for statistical purposes. If you are registered, we can also know the details you have provided us, such as your e-mail address and username - these being subject to confidentiality and the provisions of the Terms and Conditions, the Privacy Policy as well as the provisions of the legislation in force regarding the protection of personal data.

Cookies for geotargetting

These cookies are used by a software that determines which country you come from. It is completely anonymous and is only used to target the content - even when you are on our page in Romanian or in another language, you receive the same advertisement.

Registration cookies

When you register on this site, we generate a cookie that tells us if you are registered or not. Our servers use these cookies to show us the account you are registered with and if you have permission for a specific service. It also allows us to associate any comment you post on our site with your username. If you have not selected "keep me registered", this cookie will be automatically deleted when you close your browser or computer.

Cookies for advertising

These cookies allow us to find out if you have viewed an online advertisement or not, what is its type and how much time has passed since you saw the advertising message. We also use these cookies to target online advertising. We may also use cookies belonging to a third party, for better targeting of advertising, to show, for example, advertisements about vacations, if the user has recently visited an article on the website about vacations. These cookies are anonymous, they store information about the viewed content, not about users. We also set anonymous cookies through other sites on which we advertise. By receiving them in this way, we can use them to recognize you as a visitor of that site if you later visit our site, we will be able to deliver advertising based on this information.

Advertising provider cookies

A large part of the advertising you find on this site belongs to third parties. Some of these parties use their own anonymous cookies to analyze how many people have been exposed to an advertising message, or to see how many people have been exposed to the same advertisement several times. The companies that generate these cookies have their own privacy policies, and this site does not have access to read or write these cookies. Third-party cookies can be used to show you targeted advertising on other sites as well, based on your browsing on this site.

Other third-party cookies

On some pages, third parties can set their own anonymous cookies, in order to track the success of an application, or to customize an application. Due to the way of use, this site cannot access these cookies, just as third parties cannot access the cookies owned by this site. For example, when you share an article using the social network button on this site, that social network will record your activity.

What type of information is stored and accessed through cookies?

Cookies store information in a small text file that allows a website to recognize a browser. The web server recognizes your browser until the cookie expires or is deleted. The cookie stores important information that improves the Internet browsing experience (eg: language settings in which a website is accessed; keeping a user logged in to the webmail account; online banking security; keeping products in the shopping cart)

Why are cookies important to the Internet?

Cookies represent the central point of the efficient functioning of the Internet, helping to generate a friendly browsing experience adapted to the preferences and interests of each user. Rejecting or disabling cookies may make some sites unusable.

Rejecting or deactivating cookies does not mean that you will no longer receive online advertising - but only that it will no longer be able to take into account your preferences and interests, highlighted by your browsing behavior.

Examples of important uses of cookies (which do not require the authentication of a user through an account):

• Content and services adapted to the user's preferences - categories of news, weather, sports, maps, public and government services, entertainment sites and travel services.

• Offers adapted to the interests of users - password retention, language preferences (Ex: display of search results in Romanian).

• Retention of child protection filters regarding Internet content (family mode options, safe search functions)

• Limiting the frequency of broadcasting of advertisements – limiting the number of times an advertisement is displayed for a certain user on a site.

• Providing more relevant advertising for the user.

• Measurement, optimization and analytics features - such as confirming a certain level of traffic on a website, what type of content is viewed and how a user arrives at a website (eg through search engines, directly, from other websites- uri etc). The websites carry out these analyzes of their use in order to improve the sites for the benefit of the users.

Security and privacy issues

Cookies are NOT viruses! They use plain text formats. They are not made up of pieces of code, so they cannot be executed or auto-run. Consequently, they cannot be duplicated or replicated on other networks to run or replicate again. Since they cannot perform these functions, they cannot be considered viruses.

Cookies can still be used for negative purposes. Because they store information about the preferences and browsing history of users, both on a specific site and on several other sites, cookies can be used as a form of Spyware. Many anti-spyware products are aware of this fact and constantly mark cookies to be deleted during anti-virus/anti-spyware deletion/scanning procedures.

In general, browsers have integrated privacy settings that provide different levels of cookie acceptance, validity period and automatic deletion after the user has visited a certain site.

Other security aspects related to cookies

Since identity protection is very valuable and represents the right of every internet user, it is advisable to know what possible problems cookies can create. Because through them, information is constantly transmitted in both directions between the browser and the website, if an attacker or unauthorized person intervenes during data transmission, the information contained in the cookie can be intercepted. Although very rare, this can happen if the browser connects to the server using an unencrypted network (ex: an unsecured WiFi network).

Other cookie-based attacks involve missetting cookies on servers. If a website does not require the browser to use only encrypted channels, attackers can use this vulnerability to trick browsers into sending information through unsecured channels. The attackers then use the information to gain unauthorized access to certain websites. It is very important to be careful in choosing the most suitable method of personal information protection.

Tips for safe and responsible browsing, based on cookies.

Due to their flexibility and the fact that most of the most visited and largest sites use cookies, they are almost unavoidable. Deactivating cookies will not allow the user access to the most widespread and used sites, including YouTube, Gmail, Yahoo and others. Here are some tips that can ensure that you do not sleep without worries, but with the help of cookies:

  • Customize your browser settings regarding cookies to reflect a comfortable level of cookie security for you • If you don't mind cookies and you are the only person using the computer, you can set monthly expiration dates for storage browsing history and personal access data. • If you share access to the computer, you may consider setting your browser to delete individual browsing data each time you close the browser. This is an option to access the sites that place cookies and to delete any visit information at the end of the browsing session. • Install and constantly update your antispyware applications.

Many of the spyware detection and prevention applications include detection of attacks on websites. Thus, it prevents the browser from accessing websites that could exploit the vulnerabilities of the browser or download dangerous software. Make sure your browser is always updated. Many of the attacks based on cookies are carried out by exploiting the weak points of the old versions of the browsers.

Cookies are everywhere and cannot be avoided if you want to enjoy access to the best and biggest sites on the Internet - local or international. With a clear understanding of how they operate and the benefits they bring, you can take the necessary security measures so that you can surf the Internet with confidence.

How can I stop cookies?

Disabling and refusing to receive cookies can make certain websites impractical or difficult to visit and use. Also, refusing to accept cookies does not mean that you will no longer receive/see online advertising.

It is possible to set the browser so that these cookies are no longer accepted or you can set the browser to accept cookies from a specific site. But, for example, if you are not registered using cookies, you will not be able to leave comments.

All modern browsers offer the possibility to change cookie settings. These settings are usually found in the "options" or "preferences" menu of your browser.

To understand these settings, the following links may be useful, otherwise you can use the "help" option of the browser for more details.

• Cookie settings in Internet Explorer

• Cookie settings in Firefox

• Cookie settings in Chrome

• Cookie settings in Safari

For the settings of cookies generated by third parties, you can consult

and the website: http://www.youronlinechoices.com/ro/

IAB Romania provides the following website to provide more information on privacy related to online advertising: http://www.youronlinechoices.com/ro/